We allow returns of NEW products within a statutory period of 15 days.
To make a return the goods must be unused, show no defect, as well as be repacked with care.
They must not present any claw, blow, assembly trace, stain or scratch. It is the same for their packaging.
In the event of non-compliance with these instructions, penalties will be imposed to allow the repackaging of the goods:
– Parts cleaning: € 5 per piece
– Repacking required: € 5 per piece
– No more barcode: 5 € per piece
– The goods that have been assembled and used by the buyer will not be refunded and will be returned to him when they were not part of a warranty case validated by Motorkit.
– No electrical or electronic equipment that has been assembled and tested will be returned or refunded.
– Note that this procedure is NOT for warranty claims or products that have been used, or for a question about the product: in this case, it is the motorkit after-sales service which should be contacted on this link.
Here is a video showing how to go about it.
These are the steps for a return:
1- Go into your account – you must of course be logged in. If you have placed your order as a guest please contact after-sales service to create a customer account for you.
2-Click on product withdrawal.
3-Choose the order that contains the item you want to return. If it does not appear please contact after-sales service.
4-Select the article
5-You can give a reason for your return but it is not mandatory
7-Go into your account –> My returns. You will see your return request pending confirmation
8-Wait between 12 and 24 hours (open days).
9-You will receive confirmation of your return request unless it is a mistake: warranty request, order cancellation request etc. This is not the right place to do this, contact after-sales service.
10-Upon receipt of this confirmation you can print the return voucher available as a download in My account –> My returns
11-You can then go to the post office with your return package, with the return voucher printed out and placed in the package. The return shipping costs are your responsibility.
Address for returns :
12 rue des français